Cricket Wireless has pissed me off

Outages happen. That's just a fact of life. The sun will rise, you'll have to pay your taxes, and someday, something you rely on will go out. When something like your power, or cable go out, there's usually communication from the company that there's a problem, an explanation of what is wrong, and when it'll approximately be fixed. You can go online and find out all this information. That's what a good company would do. Cricket Wireless didn't do that last night.

From around 5 PM on June 3rd, 2016, users began to experience service outages, like myself. Twitter was a-glow with anger from customers all confused as to why their phones weren't working. Cricket acknowledged this around 7:03 PM with this Tweet. I Tweeted my anger with that one post being the sole piece of information from Cricket at 7:46 PM. As a piece of backstory, I was a previous AT&T user who wanted to switch to Cricket for a better deal on my monthly bill, and to stay with AT&T's network. I know Cricket is AT&T, and I know that at one point during that day AT&T was down, but for the rest of my family, it was working without a problem.  That didn't stop the large amount of idiots pleasant people calling me stupid informing me that AT&T owns Cricket. I understand this, Internet, but AT&T worked great and communicated flawlessly throughout the years I was with them. That was the point I attempted to make. Moving on. Hours went by with absolutely no information from Cricket, and Twitter getting angrier and angrier. Finally at 1:21 AM, Cricket gave an update, or rather, an apology. That's a whopping six hours after the first Tweet. There is absolutely zero reason for that huge of a delay with zero explanation or ETA. And finally when service was restored to some, Cricket posted this Tweet at 9:53 AM. That's an outage that lasted well over half a day, with very little information given. That's absolutely horrendous and disgusting.

For many people, Cricket's cellular service is their only source of communication. There's a level of trust you have to have in your phone company to rely on them to be able to be in contact with loved ones, or for a business where one lost phone call is a lost customer. Sixteen long hours is an insane amount of time to be down. And yes, outages happen, but there is no reason at all for the complete lack of updates given by Cricket. They're a communications company that didn't communicate to its customers why or when their service would be restored. That is why I am gearing up to switch to AT&T's GoPhone service. The only reason I chose Cricket, as I said above, was for the price for what you get, and with AT&T GoPhone giving more data for the same prices, I have no reason to stick with Cricket. What a shame.


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